Hey people – here is my latest battle and if anyone else is having problems with these undercover loan sharks called ENERCARE please please please write the Ombudsman and Premier’s offices. NOTHING WILL CHANGE IF NO ONE FIGHTS!!!!
HERE IS WHAT THEY ARE DOING TO THIS WHOLE BUILDING I LIVE IN:
Enercare billing system is inconsistent.
On November 19, 2014 I received a bill due on November 26, 2014. It was for the amount of $81.94.This invoice covers 18 August till 18 September.
Today, November 25, 2014 I received another bill due on December 5, 2014 for the amount of $165.40.This bill covers from the 18 September till 20 October.
I was told to expect another bill covering from the 20 October unto 20 of November any day now.
I have also noticed that they usually bill in twenty-nine day periods and that each bill has “monthly” service charges. This would mean that Enercare is collecting 13 monthly payments per year.
Also, almost every bill has a “late” charge whether it was paid on time or not. They must collect millions in just these late fees alone.
I am disabled with a child and live off a fixed income – $24,000 below the “poverty line” as set out by the Income Tax.
To do this to customers who have absolutely NO CHOICE to obtain service from another company is wrong. To do this at Christmas is morally wrong.
There is no reasoning with this company.
It is obvious that they are hoping you cannot pay and will then have to pay for a re-connection fee or live without hydro.
Is there not some sort of regulation that would make them responsible to send out bills every month and not whenever they choose?
Upon speaking to the billing department I was “offered” to split the bill up and therefore would have to pay additional fees.
I BEG OF EVERY ENERCARE CUSTOMER TO FILE COMPLAINTS WITH THE POWERS THAT BE OR THIS WILL JUST GET WORSE.