Here is an email I sent to Jeff Lanthier, media relations at Enercare Connections. Please, if you are an Enercare customer who has been treated the same as I – please write and speak up! Many voices are louder than one!!!!
As you are probably more than aware I was on CBC News last evening for the fiasco of my bill last May. Thankfully, that was resolved. BUT, that is not the current issue – the current problem is:
All customers in this building did not receive bills in September or October. When calling Enercare they were told their accounts where up to date.
Then, on November 20 we all received invoices covering 18 Sept until August 18th. Statement date appears as Nov 10th
THIS WAS DUE NOVEMBER 26
Then, on November 25 we all received another invoice dated 19 Nov which is due on December 5th. This covers 18 September until October 20th.
THIS INVOICE IS DUE DECEMBER 5TH
When I phoned customer service I was more or less told that pay on time or be penalized. I was offered to “SPLIT” the bill and pay even MORE service charges.
Then I was told that there is yet another bill to come covering October 20th till November. Which will also be due before Christmas.
Because of these bills many of us here at 1725 Lawrence with children have to make a choice of either no Christmas for our children or Christmas in the dark.
Enercare should have a set invoice date just as all other companies have. Even Rogers, Bell, Visa and most business bill their customers either EVERY MONTH or every two months. They do not practice PREDATORY BILLING and invoice whenever they feel like and obviously invoice in such a way as to know the customer will incur late charges.
I have paid the invoice due November 26th, on time. When I am done having my nervous breakdown, I will go pay the one due December 5th and wait patiently for the next invoice to arrive.
I hope that your family has a Merry Christmas and enjoys their meal in a brightly lit room, my child may very well not.