BEWARE OF CHATR MOBILE’S “UNLIMITED  $40 TALK, TEXT AND DATA PLAN AND THEIR  $25 UNLIMITED TALK AND TEXT PLAN” . OUTRIGHT FALSE ADVERTISING. 

So, as the title says, buyer beware.

Chatr is outright lying and not telling customers about the ‘throttling’ or only a mere ‘100’ outgoing texts till AFTER THE CUSTOMER SIGNS THE INVOICE.

I BOUGHT A NEW PHONE WITH THE  $40 UNLIMITED TALK, TEXT & DATA FOR MY SON. 

BEING A NEW PHONE IT HAD TO UPGRADE THE ‘SYSTEM’ AND THEN HE HAD TO MIGRATE HIS DATA FROM THE OLD PHONE AND HIS GOOGLE ACCOUNT. 

LONG STORY SHORT, THREE HOURS AFTER TURNING ON HIS NEW PHONE THE INTERNET WAS AND IS BEING THROTTLED SEVERELY.  

TO THE EXTENT THAT IT IS ALMOST USELESS. 

I, ALSO, BOUGHT A NEW PHONE FOR MYSELF WITH THE  $25 UNLIMITED TALK AND TEXT.  

I ASKED THE SALESMAN NUMEROUS TIMES IF BOTH WERE TRULY “UNLIMITED”. PEOPLE WAITING IN LINE BEHIND ME ALSO ASKED THE SAME QUESTION AND WE WERE ALL TOLD “YES”.

THE PHONES WERE SELLING LIKE HOTCAKES. 

MY SON’S INTERNET IS THE EQUIVALENT OF THE DINOSAUR ‘DIAL-UP’. USELESS IN TODAY’S MODERN TIMES.

AND I CAN RECEIVE TEXT BUT NOT RETURN THEM.

WHEN ALL MY TRANSACTIONS AND SETUP WERE COMPLETE, THE SALESMAN HURRIEDLY GOT ME TO SIGN EVERYTHING. 

IT WASN’T UNTIL THIS MORNING WHEN I SCANNED THROUGH THE VARIOUS PAPERWORK THAT I DISCOVERED ON A VERY BADLY PRINTED PAGE THAT THE DATA WOULD BE “THROTTLED”   AND I ONLY HAD 100 OUTGOING MESSAGES. 

I AM NOW FORCED TO SWITCH COMPANIES AT MY EXPENSE TO GET THE SERVICE I ALREADY PAID CHATR/ROGERS FOR.

Here is the exchange with Chatr on their Facebook page  …….

SO, I PRIVATELY MESSAGED HIM  …..

And now we will see where this leads.

I URGE ANYONE WHO WAS TAKEN IN BY THIS “SALE” TO FILE AN OFFICIAL COMPLAINT AT ……

http://crtc.gc.ca/eng/phone/plaint.htm

THEY DO TAKE EVERY COMPLAINT VERY SERIOUSLY AND IF WE DON’T FILE COMPANIES LIKE ROGERS/CHATR WILL KEEP MISLEADING AND ROBBING US.

https://www.google.com/amp/www.cbc.ca/amp/1.3955921

https://www.google.com/amp/www.cbc.ca/amp/1.3955921

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